Return & Exchange Policy

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The product is damaged or defective
• You received the wrong item
• The product is unused and in its original packaging

Please note that used fragrances cannot be returned due to hygiene and safety reasons.

2. Exchange Policy

We offer exchanges if:

• The product arrived damaged
• You received the incorrect product
• The product has a manufacturing defect

To request an exchange, please contact our support team with your order details and product images.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used perfumes
• Products without original packaging
• Items returned after 30 days of delivery

4. Return Process

To initiate a return or exchange:

1. Email us at info@irfoz.com
2. Provide your Order Number
3. Attach clear photos of the product
4. Our support team will guide you through the next steps

5. Refund Policy

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued through the original payment method

Shipping charges are non-refundable unless the error was from our side.

6. Shipping for Returns

Customers may be responsible for return shipping costs unless the product was damaged or incorrect.

7. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: info@irfoz.com
Address: Office # 35, Fatima Arcade Khanewal Road, Rasheedabad, Multan
Phone: +92 309 5222205

We appreciate your trust in IRFOZ and strive to provide the best fragrance experience.